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Les Bird
3114 S. 44th St
Omaha, NE 68105



As a technical writer and instructional designer, I have fourteen years experience researching, gathering, organizing, authoring, validating, and editing content. I consult with subject matter experts and stakeholders to ensure completeness and accuracy of the content. I ensure document control measures are implemented and I execute effective review and approval processes. Using style guides and branding standards, I publish information to varied target audiences through online and paper-based media. My instructional design experience includes all phases of the ADDIE model.

I have developed a full range of end-user products in the finance, software, pulp and paper, network storage, telecom, healthcare, and manufacturing industries. I use a wide array of tools, learn rapidly, and I have successfully managed multiple projects simultaneously.


Access, Acrobat, Articulate, Audacity, Brainshark, Captivate, CorelDraw, Corel Capture, Crystal Reports, Dreamweaver, Excel, Fireworks, Flash, Flow-4, FrontPage, HTML, JavaScript, JAWS, Lectora, Lotus Notes, Lumenix, Outlook, Pagemill, Photo Impact, Photo Paint, Photoshop, PowerPoint, Project, Questionmark, RoboHelp, SharePoint, SnagIt, Sound Forge, Visio, Visual SourceSafe, Word


TrainingFolks, Inc., Charlotte, NC 3/09 - Present
Instructional Designer (Contract through TrainingFolks)

  • Design storyboard templates
  • Develop and facilitate subject matter expert workshop
  • Review and edit original content for instructional integrity
  • Mentor subject matter experts in instructional design techniques

Varian Medical Systems, Palo Alto , CA 3/09 - 9/09
Instructional Designer (Contract through TES)

  • Design and develop WBT using Captivate
  • Edit workbooks in Word
NetApp; Raleigh, NC 4/08 and 8/08 - 3/09
Instructional Designer (Contract through Resolvit Resources)
  • Created design documents based on technical requirements documents
  • Gathered and authored content
  • Built storyboards in PowerPoint templates
  • Developed courseware in Captivate, Word, PowerPoint, and Brainshark
  • Managed projects
  • Managed documents on SharePoint
  • Managed reviews by subject matter experts and stakeholders

IBM; Atlanta, GA 7/08 - 10/08
Instructional Designer (Contract through SAI People)

  • Used an array of Word-based screen design templates to create and populate storyboards, including knowledge checks and simulations, for Web-based training.

TIAA-CREF; Charlotte, NC 7/07 – 3/08
Instructional Designer (FTE)

  • Conducted performance improvement consultation, analyze business needs and recommend effective interventions; designed training programs
  • Developed instructor-led and SCORM-compliant, web-based training, communications, job aids and other deliverables using Word, Brainshark, Captivate, and Lectora

Bank of America; Charlotte NC 7/03 – 7/07
Instructional Designer (Contracts through Sapphire Technologies and ViaSource, and FTE)

  • Conceived and developed the strategy for synchronous enterprise training delivery to dual audience
  • Created macros to convert storyboard tables to training guide
  • Developed web-based training in HTML, Articulate, Brainshark, Captivate, Dreamweaver, Lectora, Audacity, Acrobat, and Sound Forge
  • Developed instructor-led training and quick reference guides using Word and PowerPoint
  • Reviewed ADDIE-based project plans for enterprise risk and compliance training
  • Mentored intern
  • Served as enterprise learning organization's go-to resource for Articulate development and troubleshooting
  • Created course outlines, development schedule, and Kirkpatrick levels one, two, and three evaluations in Word and Questionmark

Wachovia Bank; Charlotte, NC 4/03 - 7/03
Instructional Designer (Contract - 1099)

  • Researched systems and procedures to develop design documents
  • Authored storyboards for web-based training modules
  • Developed evaluations as well as facilitator and participant classroom materials for corresponding modules

(Note: From 10/01 – 4/03, I pressure washed houses and reconditioned decks.)

First Union National Bank; Charlotte, NC3/00 – 10/01
Technical Writer/Instructional Design Specialist (Contracts through Computernet Resources Group and Intellimark, and 1099)

  • Produced paper-based courseware using the ADDIE model
  • Developed templates, graphics, layout, and coding for web-based training course
  • Conferred with business analysts to help develop content for the web-based training scripts
  • Documented installation/configuration procedures for systems technicians
  • Developed PowerPoint presentations and PDF documents
Porta Systems, Inc; Charlotte, NC 6/98 – 3/00
Technical Writer (Contract through Strategic Staffing Solutions, and FTE)
  • Authored user manuals and edited design documentation for software development
  • Installed, learned, and tested newly developed software
  • Performed software quality analysis and submitted defect reports to the quality manager
  • Developed Access database applications to track document distribution among customers
  • Created Crystal Reports from data in MS Access
  • Created HTML documents, graphics, and RoboHelp files

Training Systems, Inc; Wilmington, NC 03/95 – 03/98
Technical Writer/Instructional Developer (FTE)

  • Researched industrial systems, components, and processes using subject-matter experts, direct observation, vendor information, engineering notes and diagrams
  • Applied ISD methodologies to design, develop, write, and edit more than 50 technical training manuals, SOPs, reference manuals, and job aids
  • Drafted lesson illustrations using CorelDraw, free-hand drawings, and photocopies
  • Provided project management
  • Facilitated position profiling and procedures documentation workshops
  • Wrote template-based proposals; verified and submitted client billing; submitted project status reports; scheduled and tracked project progress; maintained client contact


B.A. - English, 1986
Hastings College - Hastings, NE
G.P.A. – 3.40; Major: 3.76
Fields of study: Education, Psychology Language Arts

Certification - Secondary Education, 1986
Washington State University - Pullman, WA
G.P.A. – 3.65; Major: 3.75

Master's-level Courses:
The Adult Learner – UNCC, 2006 (G.P.A. - 4.0)
Multi-media Development – SDSU, 2008 (G.P.A. - 4.0)


Keirsey Temperament Certified Professional – 2006
American Society for Training and Development (ASTD); Board member – 2007

Produced by Les Bird
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